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The Automotive Technician Survey is focused on improving the efficiency of dealer technicians while also identifying opportunities to improve the recruiting and retention of technicians. Across the motor vehicle industry, […]

The Automotive Service Manager Survey focuses on supporting OEMs in their quest to improve end-customer service satisfaction (CSI), service retention, and dealer profitability. The survey covers a broad range of […]

The Automotive Service Advisor Survey is focused on enabling OEMs to support their service advisors in improving end-customer satisfaction (CSI), service retention, and dealer profitability. Across the automotive industry, service […]

The Automotive Accessory Survey has the simple goal of helping OEMs identify opportunities to increase their accessories sales. Focused primarily on vehicle salespeople as the target respondent, this survey solicits […]

2020 will be remembered as a year that could have been disastrous to the Heavy Equipment industry but ended up being relatively successful.  While growth was severely impacted in the […]

Introduction Every year during the North American Parts Benchmark (NAPB) Conference held in April, Carlisle discusses the top emerging trends that motor vehicle OEMs should prepare for and strategize on […]

Project Description Carlisle compiled quite a list of topics that are always in the news but are rarely, or never, covered in detail at NAPB. OEMs are curious about these […]

Project Description Sustainability (such as reducing carbon emissions, energy use, packaging, or other resources) pops up occasionally at NAPB in supply chain stories and sometimes in individual breakout sessions. This […]

Project Description Our preparations for electric vehicles need to move beyond the Crystal Ball, the emerging trends presentation during the North American Parts Benchmark, and into more tactical areas of […]