Current Focus Days
Retail Inventory Management
September 25th -26th 2024
Retail Inventory Management (RIM) is a critical business tool used by most OEMs in the industry specifically due to its criticalness to achieving high dealer off-the-shelf fill and ultimately, end-customer satisfaction. For this reason, we conduct the RIM Focus Day on an annual basis, and participants continue to see significant value in the increasingly detailed discussion.
This Focus Day takes place over 2 days, as opposed to our normal single day offering, due to the expansive and detailed nature of the topics covered during it. Exact topics vary each year depending on OEM interest levels, yet typically the days cover items such as:
- Overview and updates on each OEM’s system
- Terms and Conditions and the impact of RIM on dealer behavior and customer success
- Detailed functionality deep-dives
- System demos
- Next generation technology (including the potential use of artificial intelligence (AI) in the systems)
Wholesale Programs
October 16th 2024
Following the success of last year’s Mechanical Wholesale Support Focus Day, wholesale is back as a focus day. This year we are broadening the discussion to include both mechanical and collision wholesale programs. As we learned last year, wholesale strategies and efforts vary widely across OEMs with some managing fully built out programs and others looking to launch OEM-level programs soon.
This year we will continue our discussion on mechanical wholesale while jumping into the unique aspects of collision wholesale. Wholesale topics we plan to cover include:
- Customer dynamics
- Go-to-market strategies
- Wholesale ordering platforms
- Delivery
- Wholesale warranty coverage
- Dealer involvement and program terms
- Marketing
Collision Programs & Strategy
October 17th 2024
Certified collision centers are the rule rather than the exception at this point because collision parts sales represent a disproportionate chunk of profit for the OEM. OEMs support these collision centers differently – not only for ICE vehicles, but even more so for electric vehicles. In addition to vehicle requirements and safety changes, the collision industry is also changing! Insurance company requirements change over time, and the consolidation of the collision business affects OEM activities as well.
80% of this focus day will focus on collision service – providing good collision support to collision shops and customers. The remaining 20% will focus on parts – how OEMs ensure parts availability and provide parts to collision shops. Topics to be covered include:
- Details of each OEM’s certified collision center program
- Management of certified collision at the OEM level – where it fits in the organization, number of support staff, primary goals
- Best practices when interacting with insurance companies at the OEM level
- Best practices for wholesale support of collision centers (whether certified or not)
- Certification differences for EVs
Supply Chain Leaders
October 29th 2024
Each year, we gather supply chain leaders for two meetings – one at the conference in the spring and another about six months later at this Focus Day. Unlike our traditional Focus Days, this session has more free-flowing discussion amongst OEM participants, with Ducker Carlisle facilitators guiding the conversation.
The scope of this Focus Day is limited to a few key topics to drive deeper dialogue and extract more meaningful, actionable insights. Specific topics for this Focus Day will be driven by executive input following the NAPB conference. This Focus Day answers questions such as:
- What keeps OEM executives up at night?
- What are the new “hot topics” that will be impacting our industry in the next several years?
- How are OEMs planning for these impacts?
- How are OEMs handling a world in which there are so few parts out there to sell?
Dealer Parts Contact Center
November 13th 2024
We are following up our successful NAPB 2024 session on Dealer Parts Contact Centers with a full-length focus day to address even more issues. Dealer Parts Contact Centers are a critical component of your customer service operations and your dealer relationships. They are often the first place your dealers will turn when experiencing difficulties with backorders or recalls. In this session we will highlight current best practices and look forward to anticipate how new technology will impact contact centers.
We will examine how participating OEMs set up their contact centers and cover other topics of interest, such as:
- Process differences between OEMs when handling parts questions
- Tools and systems in place to improve efficiency (such as AI, chat bots, etc.)
- Measuring contact center performance
- Uses of the dealer portal to decrease future volumes
- Uses of the contact center to identify and solve organization-wide process challenges
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2024 Planned Focus Days
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