This guide covers:
- NAPB Introduction
- OEM Rep FAQ
- Appendix: Session Format Detail
Carlisle will be hosting a webinar on Wednesday, October 19th at 3:00 pm ET for OEM Reps to kickoff the conference season and to answer any questions you may have. Register Here
A recording of this webinar will be made available to those who are unable to attend. For additional details, or if you have any questions on your role or the conference overall, please reach out to firstname.lastname@example.org
Who is Carlisle?
As the leader in aftersales strategy and insights, Carlisle leverages our unparalleled knowledge and vast experience when we partner with our clients to solve their most complex problems, drive growth, and create value. Global OEMs in the automotive, agriculture, construction, heavy truck, and power equipment sectors have been coming to us for over 30 years because of the value we deliver as benchmarking specialists. To learn more about Carlisle & Co, visit our website: www.carlisle-co.com
The 2023 conference will be held at the Sheraton Universal Hotel on April 25th – 27th. The benchmark provides companies unparalleled opportunities to understand their relative performance and learn potential ways to improve their service parts business.
Below is a general timeline of responsibilities leading up to the conference:
OEM Rep FAQ
The OEM Rep Role
What is an OEM Rep?
Do I have to attend the conference in-person to be an OEM Rep?
Why was I chosen for this role?
Can I be an OEM rep for multiple sessions?
Conference Prep Process
Who will I be working with from Carlisle?
What information will I need to provide?
Why is the information due so far in advance of the conference?
What will be done with the information I provide?
How do I know if I’m allowed to share the requested data/information?
What happens after I’ve responded to the information requests?
OEM Reps at the Conference
This section outlines roles and requirements for individuals acting as OEM Rep for a breakout session at the NAPB Conference. Note that depending on the format and final scope of your assigned session, you may or may not be asked to participate as an OEM Rep at the conference. All conference attendance decisions are made by your steering committee member(s) – if you have any questions regarding your planned attendance, please contact them directly.
What is my role at the conference?
Can I swap out OEM Rep role for someone else from my team?
How should I prepare leading up to the conference?
What can I expect in terms of room arrangement and format?
Will audience members be allowed to participate in discussions or ask OEM reps questions?
When do I need to arrive at the session?
What do I need to do after the NAPB conference?
Will I be assigned to be an OEM Representative at next year’s conference?
Appendix: Session Format Details
There are several different types of breakout sessions at the conference, each of which has a unique setup and participation expectation from the OEM Reps. Below you will find more information on each of these session types to help you better understand how your session will be formatted, and what will be asked of you in terms of discussion.
Roundtable & Presentation Discussions
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