The shift reshaping auto service, one audience at a time
Chains have overtaken dealers as the most used provider for auto service. Over three live briefings, Nate Chenenko walks through what the data means for dealers, servicers, and suppliers. Register for the session built for your business, or attend all three.
Reserve your seat
Pick one session or all three. Each runs 45 minutes at 12:00 PM ET and ends with live Q&A.
Reserve your seat Read the full report →A 22-point swing in five years is not a market that drifted. It is a market that moved structurally, and it touches dealers, servicers, and suppliers in different ways.
Where the share went
Chains up. Dealers down.
The crossover did not happen in one year. It built over five, and the curve is still moving. The series unpacks where each channel is exposed and what changes if you act on it.
The Series
Three sessions, one for each audience
Register for the session built for your business, or attend all three. Each runs 45 minutes at 12:00 PM ET and ends with live Q&A.
The Dealer Picture
Thursday, July 9 · 12:00 PM ET
Nate Chenenko and Kurt Ranka · for dealers and OEMs
Where dealers are exposed, where trust still holds, and where the retention opportunity sits.
The Servicer Opportunity
Thursday, July 16 · 12:00 PM ET
Nate Chenenko and Gene Metheny · for service chains and franchisees
How chains won the last five years, and where the next round of share gets decided.
The Supplier Angle
Thursday, July 23 · 12:00 PM ET
Nate Chenenko and Conor Boyle · for parts, components, and distribution
What the channel shift means for parts demand, product mix, and distribution strategy.
When consumers change where they service their vehicles, the effect moves through the whole chain, from the bay to the parts shelf.
One session or all three
Register for the briefing closest to your business, then add the others if they fit.
Reserve your seatWho should attend
What each session covers
The Dealer Picture
For dealer principals, fixed operations leaders, and OEM field teams who need to understand where service share is going.
In this session
Where dealers retain an edge, and where they do not. The retention levers that still work. How to compete when convenience and price pull owners toward chains.
The Servicer Opportunity
For service chain operators and franchisees deciding where to invest to hold and grow share.
In this session
What drove the chain gains of the last five years. Where the next round of share is won or lost. How to turn first-time customers into repeat business.
The Supplier Angle
For parts, components, and distribution leaders tracking how demand moves with the channel shift.
In this session
How the channel mix shift changes parts flows. Implications for product mix and distribution. How to position for where service volume is heading.
Join the series
See what the data means for your business
Three live briefings this July. Pick the session built for your part of the market, or attend all three.
Reserve your seat Read the report firstReserve your seat
Pick one session or all three. Each runs 45 minutes at 12:00 PM ET and ends with live Q&A.