Service Lane Technology Market Research Report

The adoption and usage of digital technology within the automotive service lane is critical for automotive brands, their dealership partners, and customers. This is due to a multiplicity of factors – the ongoing pandemic, changing customer expectations, increasingly complex products (such as electric and autonomous vehicles), and strengthening data / digital capabilities. Service lane technology (SLT), which covers all of the digital tools that dealerships use to manage their service operations and transact with customers, has the potential to help both automotive brands and dealerships address and adapt to the changing marketplace.

Over the past five years, Carlisle has researched and analyzed the SLT space. We’ve summarized our key insights into a short report. In this report, we cover:

  • The Service Lane Technology Market (including the total addressable market)
  • Key Service Lane Technology Vendors (including the incumbents such as Xtime and newer entrants such as myKaarma)
  • Opportunities within the Space
  • Service Lane Technology and the Future of Automotive Aftersales

Our findings are backed by proprietary research, expert interviews and insights, and surveys of over 30,000 dealer service managers, service advisors, and technicians.