Under The Hood Newsletter

Upcoming Activities

Industry Forums

SAPB 2022 Data Book – Carlisle & Co is offering the South American Parts Benchmark in 2022 with the focus on Brazil and Argentina parts operations … Learn more  

EPB 2022 Data Book – The European Parts Benchmark is an annual forum for the parts divisions of motor vehicles companies. For 2022 the format will be a comprehensive Data Book filled with supply chain performance metrics … Learn more  

Automotive Technician Collaboration 2022 – ATC is a group of OEMs with a collective goal to change the perception of the technician career … Learn more  


MetricWatch – This monthly deliverable will provide OEMs key supply chain metrics needed to identify improvement opportunities … Learn more about NAPB or NASB


Heavy Equipment Service Survey & OEM Summit – Technicians and service managers are unhappy and leaving their dealerships faster than we can fill the open positions.  Only around a quarter of service managers report being satisfied with their service organization … Learn more  

Automotive Service Manager Survey This survey focuses on supporting OEMs in their quest to improve end-customer service satisfaction, service retention, and dealer profitability Learn more

Automotive Technician Survey This survey is focused on improving the efficiency of dealer technicians while also identifying opportunities to improve recruiting and retention of techs Learn more
Important Dates

1st — Automotive Service Manager Survey Launch

16th — NAPB Heavy Equipment Data Review Meeting
22nd — NAPB Automotive Data Review Meeting

1st — NASB Data Review Meeting
TBD — EPB Data Review Meeting

TBD — SAPB Planning Meeting

25th to 27th — NAPB 2022 Conference

16th to 18th — NASB 2022 Conference

TBD — NAPB Packaging Focus Day

TBD — Automotive Technician Survey Launch

TBD — NAPB Retail Inventory Management Focus Day

TBD — NAPB Supply Chain Leaders Focus Day
TBD — NASB Training Focus Day
We are looking forward to the Carlisle’s Women in Aftersales Panel occurring during the NAPB 2022 Conference in Cincinnati! 

To prepare for the session we are collecting information on individuals’ personal experiences on their career progression and communication styles.

Take a few minutes to complete our anonymous survey to support the discussion.