Using a Citizen Developer Program to Boost AI Deployments

In the News | Ducker Carlisle | May 18, 2026

Fabien Cros was featured on Enterprise Apps Unpacked, a podcast from TechTarget’s SearchERP, to explain how consulting firms can give business users low-code tools to jumpstart AI development, cut costs, and free up IT staff time.

The episode examines whether non-technical workers can realistically use low-code and no-code development tools to write and customize software for serious business use. Fabien’s answer is yes — provided the program sets realistic expectations, establishes clear guardrails, provides the right tools and training, and includes an effective process for deciding which staff-written AI agents and apps should be productized or integrated into the organization’s IT architecture.

Fabien discusses how Ducker Carlisle’s own citizen developer program produced immediate, measurable results. The program automated dozens of tasks, cut operating costs by 3 percent, and freed IT staff for higher-value projects. Around 80 of the firm’s 200 employees signed up from departments including research, sales, HR, and finance.

The episode also covers: the essential elements of a citizen developer program; examples of agentic AI applications developed through the program; whether citizen developer programs change the traditional relationship between in-house developers and business users; and how Ducker Carlisle’s program could evolve in the future.

Listen on Spotify: https://open.spotify.com/episode/0Kz3s2dmvfBmpZvcadWIFz or Watch on YouTube: https://www.youtube.com/watch?v=PSkV1lEur0Y

Source: Enterprise Apps Unpacked, TechTarget SearchERP | May 18, 2026