Search results for:

As an off-highway manufacturer, it is sometimes difficult to get a clear understanding of your end-users’ experience in acquiring and using your products or services. However, this critical information will […]

Introduction Warehouse technology is rapidly advancing, and has been adopted heavily in retail distribution centers including Amazon, Target, and Walmart. Amazon specifically values automation so highly that they acquired Kiva […]

Reflecting on 2020, and looking to 2021 and beyond, we have a very serious availability problem. Aftersales part availability is on a steep decline, and a major driver is a […]

The Heavy Equipment Parts Manager Survey focuses on supporting construction, agricultural, and heavy truck OEMs in their quest to improve dealer fill rates, parts profitability, and purchase loyalty. The survey […]

The Automotive Technician Survey is focused on improving the efficiency of dealer technicians while also identifying opportunities to improve the recruiting and retention of technicians. Across the motor vehicle industry, […]

The Automotive Service Manager Survey focuses on supporting OEMs in their quest to improve end-customer service satisfaction (CSI), service retention, and dealer profitability. The survey covers a broad range of […]

The Automotive Service Advisor Survey is focused on enabling OEMs to support their service advisors in improving end-customer satisfaction (CSI), service retention, and dealer profitability. Across the automotive industry, service […]