Under The Hood Newsletter

Upcoming Activities

Industry Forums

NASB 2021 Digital Conference – The North American Service Benchmark event is packed with new new research on emerging issues and robust discussions on the service business … Learn more

RIM Focus Day – Retail Inventory Management is a critical business toll used by most OEMs in the industry and key to achieving high dealer off-the shelf fill … Learn more



Accessory Survey This survey focuses on vehicle salespeople as the target respondent and solicits feedback on the full spectrum of accessory offerings and support provided by OEMs Learn more

Service Advisor Survey This survey focuses on enabling OEMs to support their SAs in improving end-customer satisfaction, service retention, and dealer profitability Learn more

Important Dates

7th — ATC Project Kickoff
12th — Navigating NASB Webinar
17th to 19th — NASB 2021 Digital Conference

1st — Automotive Accessory Survey Launch

12th — Automotive Service Advisor Survey Launch

TBD — Retail Inventory Management Focus Day

TBD — Sustainability Focus Day

TBD — Digital Service Technologies Focus Day
TBD — Supply Chain Leaders Focus Day

TBD — E-Commerce Focus Day
Automotive Technician Collaboration

Carlisle & Co is excited to launch the third phase of the Automotive Technician Collaboration (ATC)! The ATC was formed in 2018 as an industry response to the technician recruiting and retention crisis, and is made up of nine OEMs. Through this effort, the ATC has developed a series of dealer playbooks, how-to guides and quick tips on how to best effect change in the key areas causing technician dissatisfaction. In Phase 3, we will be expanding our recruiting effort through Project Shift, developing a dealer-facing “Retention Hotspots Tool,” and growing our dealer and industry communication outreach.  Learn more