Under The Hood Newsletter

Upcoming Activities

Industry Forums

RIM Focus Day – Retail Inventory Management is a critical business toll used by most OEMs in the industry and key to achieving high dealer off-the shelf fill … Learn more

Sustainability Focus Day – The agenda is focused on sustainability goals and how the aftersales supply chain can contribute to these  Learn more

Digital Service Technologies Focus Day – This Focus Day will cover the customer-facing technologies and tools used throughout the entire customer service journey  Learn more


Accessory Survey This survey focuses on vehicle salespeople as the target respondent and solicits feedback on the full spectrum of accessory offerings and support provided by OEMs Learn more

Service Advisor Survey This survey focuses on enabling OEMs to support their SAs in improving end-customer satisfaction, service retention, and dealer profitability Learn more

Important Dates

1st — Automotive Accessory Survey Launch
16th — Continuing the Conversation with the Women of NAPB Webinar
22nd — Automotive Parts Manager Survey Planning Meeting

2nd — Automotive Accessory Survey Close Date
12th — Automotive Service Advisor Survey Launch

13th — Automotive Service Advisor Survey Close Date
18th & 19th — Retail Inventory Management Focus Day

9th — NAPB 2022 Steering Committee Planning Meeting
TBD — Sustainability Focus Day

TBD — NASB 2022 Steering Committee Planning Meeting
TBD — Digital Service Technologies Focus Day

TBD — Supply Chain Leaders Focus Day

TBD — E-Commerce Focus Day