The Automotive Technician Survey is focused on improving the efficiency of dealer technicians while also identifying opportunities to improve the recruiting and retention of technicians. Across the motor vehicle industry, there is a severe lack of technicians, driven by difficulties in both recruitment and retention. The survey examines what drives technician satisfaction – training, tools, supervision, compensation, career development, etc. – and how these factors impact job retention.
In addition, the survey investigates relationships between various OEM support (training, tools, technology, rewards, etc.) and key output metrics such as repair orders per day or fixed-right-first-time.