Automotive Service Manager Survey

The Automotive Service Manager Survey focuses on supporting OEMs in their quest to improve end-customer service satisfaction (CSI), service retention, and dealer profitability. The survey covers a broad range of service topics – technical support, training, special tools, diagnostic equipment, service marketing, retention programs, field support, warranty administration, etc.

In addition, the survey is updated annually to address up-and-coming strategic issues. Recently, these have included such topics as telematics, express service, mobile technicians, managing uptime, and service lane technology. Currently, this survey is offered for the automotive, construction, agricultural, and heavy truck industries.