Eliza is a Principal at Ducker Carlisle where she leads the Insights benchmarking and survey practices. Eliza holds a Bachelor of Science degree from Tufts University and an MBA from The University of Chicago Booth School of Business. She has 11 years of experience in the motor vehicle industry and unique expertise in automotive service. Prior to her work in overseeing multi-client benchmark studies and industry-syndicated surveys, she led many key strategy initiatives with Ducker Carlisle’s automotive and heavy truck clients. Clients value Eliza’s leadership, organization, and perspective in growing their aftersales business.